Exemplar Health Care provides person-centred, specialist nursing care, offering support to individuals in the UK living with complex physical and mental health needs, where quality of care is paramount.
The company’s homes, which are based across Yorkshire, Humberside, the Midlands, the North East and the North West, focus on improving the lives of adults living with mental health conditions, neuro-disabilities, complex dementia, autism and learning disabilities, as well as those suffering from brain injury, spinal injury and stroke. It provides customised, person-centred nursing care, facilitates therapeutic engagement, and aims to succeed where other care providers have failed.
Agilitas backed the buyout of Exemplar in July 2016, and since that time has worked with management to help further improve the company’s quality of care within its homes, and to implement innovations to help bring its vital services to an even greater number of people. These included the introduction of rigorous operating protocols and KPIs focussed on the quality of care; enhanced quality of care home by home reviews; the creation of new risk mitigation systems; and a focus on staff recruitment and development, which included the launch of the “MyExemplar” smartphone app for staff to share ideas and insights.
During the four years of Agilitas’s investment, the percentage of homes with good or outstanding CQC quality ratings grew significantly. In addition, Agilitas helped Exemplar’s management team innovate 30 new “step-in and step-out” facilities for service users with a higher degree of independence, which further increased the company’s capacity for bringing care to a greater range of people in need.